At approximately 09:00 I heard a loud crash and upon going into Jo's bedroom saw Jo lying on the floor. The carer had attempted to transfer Jo from the commode to the bed using the rotunda on her own, contrary to the instructions in the care plan. I phoned the ambulance and they arrived at 09:18. They made sure all Jo's vital sign were OK and that she had not broken any bones before lifting her back on the bed.
She suffered bruising to her left thigh, knee and arm. The knee is particularly swollen and the arm gave her increasing pain throughout the day. Jo was badly shaken by the fall and unsurprisingly elected to stay in bed all day.
Later in the day the carers made their tea time call. They did their usual bare minimum and left. After they had left Jo urinated in the slipper and poured the urine on the floor as they had not ensured the female urinal was attached to the catheter, which they obviously had not changed all day. Health and Safety has clearly been breached and my confidence in them to deliver even the basic level of care is completely diminished.
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